Privacy Policy

Who We Are

DG Home Solutions Ltd is committed to protecting your personal data and handling it responsibly in accordance with UK GDPR and the Data Protection Act 2018.

DG Home Solutions Ltd is the data controller for the purposes of data protection law.

Company Details:

DG Home Solutions Ltd

Registered in England and Wales No: 16565187

Registered Office: 36 Parkfield Road, Feltham, England, TW13 7LG

ICO Registration Number: ZC085575

Contact:

Email:info@dghomesolutions.com

Phone: +44 792 804 3288

How We Collect Your Information

We collect personal information in a variety of ways, including:

• Website enquiry forms
• Telephone calls and meetings
• Emails and text messages
• Social media and messaging platforms
• Third parties where you have given consent

We may also record and monitor telephone calls for training and compliance purposes.

What Information We Collect

To support your mortgage and protection services, we may collect:

• Personal identification details
• Contact information
• Financial and employment details
• Credit and payment information
• Information relevant to your mortgage or insurance application

We only collect information necessary to provide our services.

How We Use Your Information

We use your information to:

• Process your mortgage and protection applications
• Assess your needs and provide suitable support
• Verify your identity
• Maintain records and meet legal and regulatory obligations
• Improve our services and customer experience

We process your data under:

• Our contract with you
• Legal and regulatory obligations
• Legitimate business interests

Who We Share Your Information With

We may share your information with:

• Mortgage lenders and product providers
• Insurance providers
• Surveyors and solicitors
• Technology providers supporting our systems

As an Appointed Representative of TMG Network, your information may be shared with TMG Network for processing and compliance purposes

If your enquiry has come through an introducer, we may share limited information with them to provide updates

You should also review the privacy policies of any lenders or providers involved in your application.

Marketing

We will only send you marketing communications if you have given consent.

Marketing may include:

• Email updates
• Phone calls
• Social media messages
• Postal communication

You can withdraw your consent at any time.

We do not sell your personal data to third parties.

Data Storage and Security

We use secure systems and trusted third-party providers to store and process your data.

All providers comply with UK GDPR and data protection regulations.

Your data is only retained for as long as necessary.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent

To exercise your rights, please contact us using the details above.

Changes to This Policy

We may update this policy from time to time to reflect legal or business changes.

Contact Us

DG Home Solutions Ltd
36 Parkfield Road, Feltham, England, TW13 7LG

Email:info@dghomesolutions.com
Telephone: +44 792 804 3288